1 reviews | Active since May 2016

21 Nov 2017, 09:30

Billing and *********** staff

I have been having endless problems with Multi Choice.

Every week I am on the phone with them reconnecting my services due to *********** staff not loading the correct details for debit order. This has been going on since October. Last week I spoke to amother consultant promising me this will not happen again even after I emailed my debit order details to them.

What happened this morning services disconnected once again. THIS IS ABSOLUTELY UNACCEPTABLE AS WELL AS RIDICULOUS. To make it even worse every time I do speak to them and theu reconnect they charge me a reconnection fee even though its there incompetence.

I am actually on the verge to cancel amd rather get Netflix or Showmax if this is not resolved Asap.

We on the top package which ia mostly playing repeats.

VERY UNHAPPY CUSTOMER

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Nov 2017, 09:50
Official

Dear Mari Mann

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's update21 Nov 2017, 09:53
Reviewer Update
I have heard that before so I am not holding my breath. If this is not resolved by today you will be losing a customer and I will make sure that all I know will know about the bad service I have been receiving. This is not the first time I jave received such bad service from you and I garuntee it wont be the last.