Billing and account pathetic service from DStv MultiChoice

The service received is pathetic, the subscription is paid monthly on the 27th of every month and it was done as I do every other month on the 27th of February, I then received notification that the service will be suspended due to non payment, I called and queried this and was asked to send proof of payment, I then sent my statement and after abt a week was informed that its not sufficient and that I need to obtain confirmation of payment from my bank... I've had a cesarean and I'm unable to drive and this is frustrating me... I was then told that the service was activated however I got a text informing me that I now have to pay R1060.00, I then called again and was informed the service is activated however this morning I got a text advising the account has been suspended and now I'm sitting with a suspended account.. I need this sorted ASAP... IT'S NOT MY PROBLEM IF YOUR COMPANY IS UNABLE TO TRACE THE PAYMENT WHICH I MADE, AS A CONSUMER THIS IS A BREECH OF CONTRACT AS I'VE PAID FOR SERVICES WHICH I'M NOT GETTING