vL
veliwe L
1 reviews | Active since Sept 2014
05 May 2015, 11:45
billing amount changed and I was not told
My debit order for Multichoice DSTv account changed in the month of april, I didn't know anything and was not told or contacted..am new in this my account is not even 6 months so called to find what was going on and the lady I spoke to was rude , however told me that she will escalate and an investigation will be done and I will receive a call before the end of the day and will also recive an email, she even confirmed my email address. I made the call on the 20th april 2015 today is the 5th May 2015 and have not received an email or call.. Kindly assist or stop debiting my account
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 May 2015, 11:38Hello veliwe,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply08 May 2015, 11:38
Official
Hello veliwe,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert