1 reviews | Active since Mar 2016
Billing after I had suspended service
Having suspended my DSTV account in 2015 to save money, I re-activated it over a weekend in October for someone who was house sitting. On my return I phoned to de-activate again. All was in order for de-activation from the end of October 2015.<br> <br> In January 2016 I noticed I had been billed for both November and December. I phoned around the 5th of January. They said while it had be de-activated for some reason it didn't. Four calls over the next two months, brought promises to either get back to me or that it would be sorted! <br> <br> Still I wait! I don't know my customer number off hand, so other than the call centre, do not know how to contact them. I have now tried to sms for a new service, tweet them and email enquires.<br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
in regards to account, it has been reconciled and also credited, also most information was provided through telephone conversation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
in regards to account, it has been reconciled and also credited, also most information was provided through telephone conversation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian