Billing / Accounts

In June 2015 we changed from PVR to Explora, we had a problem it coild connect and had to be taken to Multichoice for it to be linked, they brought it back. I'm on DSTV Extra and they say I subscribe on Premium which im not on it. The only time I'm on premium it's only in December. What frustrate me is that my I get disconnected everytime and I have to call everytime with their problems that they cant sort out. I have been speaking to a Lady by the name of Lucky Legodi who said the problem has been sorted out and to me nothing has been done because I'm still experiancing the same problem of disconnection. I'm so dissapointed in the service I'm experiancing from such a big company. Im tired of calling multichoice every after 2 days reporting and explaning my story to every agent that answer the phone. My airtime that im using and the lies that somebody from Multichoice will call me back. Im so tired.