1 reviews | Active since Jun 2015
Billing/ Account Totally Incorrect!!!
Feedback from Tshepo on mail on 13 May:<br> Good day Mr Jooste,<br> <br> My sincere apologies for your experience.<br> <br> May you kindly scan and email me the receipt received from the Agency in order for Multichoice to reimburse you the money spent for the Multiswitch/Smart LNB?<br> <br> Multichoice undertakes to reimburse you the monies spent on the above-mentioned additional product. The amount to be reimbursed will be equivalent to the amount reflecting on your receipt.<br> <br> My Query (Ref no *** and ***) :<br> During our last telephonic discussion it was arranged between you (Tshepo) and myself that the amount R800.00 owed to us by Multi Choice will not be paid into our bank account but that it will be subtracted from our monthly installment but now an amount of R2 045.40 has been debited from my bank account on 01-06-2015. Why???? This is completely unacceptable.<br> This complaint is against the financial services provider and the product provider.<br> Since we app**** for the Explora special we have had extremely bad service from Multi Choice from the word go!<br> Why was the amount of R2 045.40 debited from my bank account. What is this amount for???<br> <br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,