billing account

I have been querying my account charges and allocations with DSTV every two months since May 2019. I always get told, "my query is being escalated and someone will get back to me between 24 - 48hrs".

in October in may I got a notification from Dstv saying that my debit order was cancelled. I didn't reactivate the debit order as I have been paying via eft since October 2018. in October they debit my account after I had already paid for the month which has been closed since May 2019 and then charge me for the unpaid debt. I called and queried this and told them that how can I be charged for unpaid debits when my account is not on debit order and i have been paying my account on time every month via eft. was told again "we will escalate and someone will get back to you" and no one did. again last week on the 29th November 2019 my account that has been closed gets debited after I had already paid my account on the 26th November 2019 and I get an SMS from DStv saying my debit order came back as unpaid. I call dstv to try and sort this out and was on the phone with them for 40mins only to get home and find that my PVR functions are not working and my box office account is not working. I called them again and spent an hour on the phone with them only to be told again "we have to escalate and some will get back to you". this morning I called them again as my account shows that I have been charged multiple charges for my subscription and access fee. and again "we have to escalate and some will get back to you". I need this issue to be solved as I can not be paying more the R1200 for dstv its rediculous.