1 reviews | Active since Jul 2014
Billing a closed line
I had two decoders 1 on Access R99 and 2 on Compact, March 2018 I asked for them to cancel the compact as there is no one using that. It was confirmed. Since then I have been experiencing the WORST service EVER. When I check the balance it keeps on including the Compact fee and then I get suspended every second day, I beeeeeeen calling since March even spoke to a supervisor Mazizi to help sort this billing out, but NOTHING has been happening, As we speak I paid more so I can be in credit but I still am cut off. E.g I paid on the 3 June 2013 R132, I paiR99d again on the 25 June R99 and again on the 3 July 200, why the HELL am I suspended??????????? and why does the Compact fee still reflects on my account if its NOT active??????????????? NO one is using the other card (Compact) as it is in my handbag.
Dear Pretty
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pretty
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pretty,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The system kept activating the DStv Compact package at the back end. Consultants do not have access to see this hence you were always informed they are disconnected, but the system kept activating. We did escalate to our IT department to fix the account and ensure only the DStv Access package is active on the account.
Adjustments have also been done and the account has a total credit balance of R150.68
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Pretty,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The system kept activating the DStv Compact package at the back end. Consultants do not have access to see this hence you were always informed they are disconnected, but the system kept activating. We did escalate to our IT department to fix the account and ensure only the DStv Access package is active on the account.
Adjustments have also been done and the account has a total credit balance of R150.68
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Pretty,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The system kept activating the DStv Compact package at the back end. Consultants do not have access to see this hence you were always informed they are disconnected, but the system kept activating. We did escalate to our IT department to fix the account and ensure only the DStv Access package is active on the account.
Adjustments have also been done and the account has a total credit balance of R150.68
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Pretty,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The system kept activating the DStv Compact package at the back end. Consultants do not have access to see this hence you were always informed they are disconnected, but the system kept activating. We did escalate to our IT department to fix the account and ensure only the DStv Access package is active on the account.
Adjustments have also been done and the account has a total credit balance of R150.68
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,