1 reviews | Active since Sept 2014
Billing
<p>I have called the call centre countless times querying an amount that nobody can explain. first i got told dstv owes me money then i got told about a grace period today i get told because i didnt pay my dstv thats why i get charged. So what is the real story. </p> <p> </p> <p>Whats the point of having a call centre if your staff are not trained properly to give the correct response to clients. </p>
Dear Zain
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Zain
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Zainu
Thank you for sending us your query.
Our records show that you paid R1000.00 on 26 July 2017. When this payment was received, the account had an overdue balance of R649.85 due to non-payment.
Upon receiving your payment, we debited the balance owed and the account currently reflects a credit balance of R450.15. The same balance is not sufficient to keep the service active till the 24 August 2017.
The total balance required for the reconnection of service is R867.62. However, as there's a credit balance showing in your DStv account, you will only pay R417.47 for the reconnection of service.
As soon as the payment reflects in your account, the service will be reconnected.
Kind regards
Dinah
Best regards,
Good day Zainu
Thank you for sending us your query.
Our records show that you paid R1000.00 on 26 July 2017. When this payment was received, the account had an overdue balance of R649.85 due to non-payment.
Upon receiving your payment, we debited the balance owed and the account currently reflects a credit balance of R450.15. The same balance is not sufficient to keep the service active till the 24 August 2017.
The total balance required for the reconnection of service is R867.62. However, as there's a credit balance showing in your DStv account, you will only pay R417.47 for the reconnection of service.
As soon as the payment reflects in your account, the service will be reconnected.
Kind regards
Dinah
Best regards,
Where does the R417 come from. Nobody can give me an explanation on that
Where does the R417 come from. Nobody can give me an explanation on that