Billing

<p>i had a account with DSTV , never encountered any problems previously. Lightning struck my machine and burned it out. i phoned into DSTV informing them of what happened. i then made a request to transfer my funds to my brothers account. we wanted to use his machine. i was told to email numerous documents to a certain lady. proof of payment, both our id's, a letter that i had to give permission. after this was done it was confirmed that everything was done and fine. only a couple days later the cut off my service. i phoned in to hear what was the problem. they then told me that i must pay R1400. i asked them for what? my credit has been transfered. they told me that no credit has been transfered. i explained to the lady what happened. she reconnected my service. a week later i made our monthly payment of R790. yet again my service was cut off. i phoned back again. the guy refused to help me. i asked to speak to a manager. after holding on for about 15 min the call was finally answered. the manager told me no funds have been transfered. i told him that that this is a mistake on their side. when he checked on my account there was no longer credit cause apparently the lady never stopped my services. the credit was used up. i refused to accept this. the manager billed back my account and reconnected my services. telling me that he will send a email to the lady i sent the documents to. i phoned yet again today cause my services is disconnected again a week later. i am sick and tired of wasting airtime on DSTV. they are *****ing our money with no services. they also do not want to give me their ombudsmans number when i requested it. i asked for a manager, i was told the manager stepped out. after putting me on hold again i was told that all team leaders and managers are busy. my numer was taken so that i could be phoned back. still waiting and still no service....</p>