Billing

<p>Following my query at the beginning of Feb, this was the response from Multichoice "</p> <p>Billing ********** />Feb 8 <br />to me <br /> <br /> <br />Good day Miss LN NDUDULA,</p> <p> </p> <p>As per telephone conversation,</p> <p> </p> <p>Pro rata - R619.36 (January)</p> <p>Forward billing - R949 (February)</p> <p>Which in total is R1568.36</p> <p> </p> <p>You had a credit of R514.16 which was transferred from the residential account to the payment plan account.</p> <p>And you were left with R1054.20 to pay.</p> <p>Now because the R149.00 is always billed in advance, it was included on the d/o which was loaded to go off today that is the reason why I was advising you that R800.00 is the amount that will to be debited next month.</p> <p> Regards</p> <p>Multichoice"</p> <p> </p> <p>Indeed on 01 March, they debited R800 from my bank account. Guess what? Today R1048 has been debited from my account, R149 more than the contracted amount. i don't know what kind of people or systems that they use, but at the moment I feel like they should invest in NEW EVERYTHING, because I simly cannot understand the level of incompetence. now I have to fight for mt R149 again. looks like I have to do this every second month as they simply cannot understand a simple instruction and are going against their word of fixing my contract and billing me for the contracted R949. who can explain what the extra R149 is for ??????</p> <p> </p> <p>I NEED MY REFUND AND A PERMANENT FIX OF THIS MESS YOU ARE CREATING, IS IT THAT DIFFICULT TO DEBIT MY ACCOUNT WITH THE CONTRACTED R149 AS YOU HAVE ALREADY FIXED YOUR BILLING ERROR FROM 01 FEB 2017?????</p>