KM
Kgotso M
1 reviews | Active since Apr 2013
30 Aug 2016, 14:00
Billing
<p>Hi,</p> <p>I am having a bad experience with Multichoice.</p> <p>I have been paying my account according to the information given by you.</p> <p>For one, I have requested plenty of times to cancel/unsubscribe the mobile walka, as I am not using it, yet I am being billed.</p> <p>Please check the statements & see irregularities on the billing.</p> <p>This account is giving me a headache & I have requested to close the account before. I have been promised countless times that it has been rectified. Shockingly I still get such experience.</p> <p>acc: ********** </p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Aug 2016, 15:03Dear Kgotso
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2016, 15:03
Official
Dear Kgotso
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2016, 09:20Dear Kgotso
Apologies for the frustration caused.
We confirm both your DStv and Mobile subscription has been cancelled, as for your mobile service it was not charging on account, it was activated on free package. Kindly refer to the statement we have sent.
Further please note that your account has an overdue of R3.88 payable immediately.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply31 Aug 2016, 09:20
Official
Dear Kgotso
Apologies for the frustration caused.
We confirm both your DStv and Mobile subscription has been cancelled, as for your mobile service it was not charging on account, it was activated on free package. Kindly refer to the statement we have sent.
Further please note that your account has an overdue of R3.88 payable immediately.
Regards
Elna
Best regards,
KM
Kgotso M's updateReviewer Update
31 Aug 2016, 12:32Hi Elna,
I spoke to three agents on the 19th Aug.
The first agent, informed me that I am still being charged for the mobile walka.
The second agent, said the walka charges will be credited back to me.
The third agent, sent me statements which indicated the mobile charges.
I received a message on the tv decoder on the 18th Aug as a reminder to pay R201, then on the 19th Aug an SMS indicating to pay R221. I went to PEP & paid R300.
Today I am told to pay R3.88 off which I have just made a EFT payment of R50, then another SMS came through a few minutes ago to pay R344.
WHAT IS GOING ON?! Keep in mind that DSTV HAS MY MONEY ON THEIR ACC YET I HAVE BEEN DISCONNECTED FOR FOUR DAYS ALREADY!
I REQUIRE TO BE CONNECTED IMMEDIATELY OR MY R300 & R50 BACK ASAP!
PATHETIC SYSTEM!
PATHETIC BILLING STRUCTURE!
KM
Kgotso M's update31 Aug 2016, 12:32
Reviewer Update
Hi Elna,
I spoke to three agents on the 19th Aug.
The first agent, informed me that I am still being charged for the mobile walka.
The second agent, said the walka charges will be credited back to me.
The third agent, sent me statements which indicated the mobile charges.
I received a message on the tv decoder on the 18th Aug as a reminder to pay R201, then on the 19th Aug an SMS indicating to pay R221. I went to PEP & paid R300.
Today I am told to pay R3.88 off which I have just made a EFT payment of R50, then another SMS came through a few minutes ago to pay R344.
WHAT IS GOING ON?! Keep in mind that DSTV HAS MY MONEY ON THEIR ACC YET I HAVE BEEN DISCONNECTED FOR FOUR DAYS ALREADY!
I REQUIRE TO BE CONNECTED IMMEDIATELY OR MY R300 & R50 BACK ASAP!
PATHETIC SYSTEM!
PATHETIC BILLING STRUCTURE!