Billing

<p>Good Day,</p> <p> </p> <p>I’ve been a customer with Multichoice/DSTV for years and this is this is the 2nd time that I am experiencing problems with my account. The previous problem I’ve experienced on my account was when I switched over from the HDPVR package to the Explora in December 2016. I was debited twice for both packages and when I approached your call centre in December I was advised to have the one debit reversed, please refer back to your records</p> <p>I've contacted your call centre on the 11 July 2016 and spoke to Nontsikelelelo Ndlovu, regarding the amount that claims to be in arrears for R489.57, which she could not explain and requested that the statement be sent to me to explain the arrears. I've received another sms on the 21 July 2016 that R340.57 is in arrears and that my banking account will be debited with R1239.57?</p> <p>I've compared the statement to the Debit Orders that were put through on my banking account as indicated below.</p> <p>This still don’t explain the amount that seems to be in arrears according to your records of R489.57 and now claimed arrears of R340.57.</p> <p> </p> <p>25-Jan-16<br /> Debit order deducted -929<br /> Explora 899<br /> Box Office 30<br /> Insurance 0<br /> <br /> 25-Feb-16<br /> Debit order deducted -899<br /> Explora 899<br /> Box Office 0<br /> Insurance 0<br /> <br /> Mar-16<br /> Debit order deducted -899<br /> Explora 899<br /> Box Office 0<br /> Insurance 0<br /> <br /> 25-Apr-16<br /> Debit Order Deducted -964<br /> Explora 899<br /> Insurance 35<br /> Box Office 30<br /> <br /> 25-May-16<br /> Debit order deducted -969<br /> Explora 899<br /> Box Office35<br /> Insurance 35<br /> <br /> 27-Jun-16<br /> Debit order deducted-969<br /> Explora 899<br /> Box Office 35<br /> Insurance 35<br /> </p> <p>I would like to be provided with a detailed recon who this amount has been calculated before this amount is debited from my banking account.</p>