LP
Leon P
1 reviews | Active since Jun 2016
21 Jun 2016, 05:42
Billing
<p> How on earth do you bill me R980 for this month!!!!! I dont have the full package.. Im on compact!!!!!</p> <p>I phoned the callcentre and the agent tells me my drifta is on annual and thats why they took the money.</p> <p>I never asked for it!!! Every month I seem to have an issue with my DSTV Account.</p> <p> </p> <p>I want my money back.. now the agent tels me I can be in credit... I dont want credit, I want my money back! Then she tells me it will be reversed and deposited within 7 days... Now why 7 days???? I want it now!!!!! it didnt take you 7 days to take it from me!!!!!!! Give it bac****</p> <p> </p> <p>Im gonna lay a complaint with the National credit regilator now as well!!!</p> <p> </p> <p>Im just fedup with this incompent DSTV staff!!!!!</p> <p>Normally they ask me to rate their service, but this morning she didnt give me the option to do so!!!!</p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Jun 2016, 13:01Dear Mr Pelser
According to our records, you request for a refund has been processed.
We do understand your frustration in this regard. However, due to security purposes and verification. It takes seven to ten working days for the funds to reflect in your bank account.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Jun 2016, 13:01
Official
Dear Mr Pelser
According to our records, you request for a refund has been processed.
We do understand your frustration in this regard. However, due to security purposes and verification. It takes seven to ten working days for the funds to reflect in your bank account.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
LP
Leon P's updateReviewer Update
21 Jun 2016, 13:08I thought so... like I said, I did phone you guys, they do a security verification over the phone.. so I dont understand what you telling me here.. ITS SO EASY FOR YOU TO TAKE THE WRONG AMOUNT but YOU not willing to settle this ASAP.
This is ****.. Im not satisfied!!!!!!!!!!!!!!!!!!!!!!!!
LP
Leon P's update21 Jun 2016, 13:08
Reviewer Update
I thought so... like I said, I did phone you guys, they do a security verification over the phone.. so I dont understand what you telling me here.. ITS SO EASY FOR YOU TO TAKE THE WRONG AMOUNT but YOU not willing to settle this ASAP.
This is ****.. Im not satisfied!!!!!!!!!!!!!!!!!!!!!!!!
DStv (MultiChoice)'s replyOfficial
24 Jun 2016, 12:03Dear Leon Pelser
Apologies for the delayed response.
We confirm your refund of R539.00 was processed, you should receive it by tomorrow or latest Monday.
Thank you for your invaluable support.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply24 Jun 2016, 12:03
Official
Dear Leon Pelser
Apologies for the delayed response.
We confirm your refund of R539.00 was processed, you should receive it by tomorrow or latest Monday.
Thank you for your invaluable support.
Regards
Elna
Best regards,