1 reviews | Active since Jun 2016
Billing
<p>Why am i being avoided about my account ********** 6, does multichoice realy have to take advantage of their loyal customers simply because you dont have any strong direct competitor. How is it my fault now that you had system issues with your debit orders. I spoke to couple of your consultants who kept assuring me that my acc was up-to-date and i should not worry. Now my services are suspended without any communication or apology from multichoice</p>
Dear Mr KJ Madiba
We apologies for the inconvenience caused. Upon checking your account we confirm that one of our agents, Itumeleng were trying to contact you however you were not available or your phone was engaged. Please be advised that we’ve escalated your complaint again to the agent to give you an urgent call back directly with your concerns and to resolve your problem.
Regards
Nesta
Dear Mr KJ Madiba
We apologies for the inconvenience caused. Upon checking your account we confirm that one of our agents, Itumeleng were trying to contact you however you were not available or your phone was engaged. Please be advised that we’ve escalated your complaint again to the agent to give you an urgent call back directly with your concerns and to resolve your problem.
Regards
Nesta
Hi Nesta
My phone was never busy or switched off and no one called me.
Hi Nesta
My phone was never busy or switched off and no one called me.
Dear Mr KJ Madiba
Our records indicates that you have been assisted by Itumeleng.
Thank you for taking your time to contact us.
Regards
Elna
Dear Mr KJ Madiba
Our records indicates that you have been assisted by Itumeleng.
Thank you for taking your time to contact us.
Regards
Elna
Hi Elna
Im still not assisted, he just transfered me to your accounts department and the person said there is something wrong with the phone he was using. He'll hang up and call from another line, I am still waiting even now.
Hi Elna
Im still not assisted, he just transfered me to your accounts department and the person said there is something wrong with the phone he was using. He'll hang up and call from another line, I am still waiting even now.
Dear Mr KJ Madiba
Thank you for bringing this matter to our attention.
We are committed to resolving your query. It has been referred to the relevant department to contact you as soon as possible.
Regards
Elna
Dear Mr KJ Madiba
Thank you for bringing this matter to our attention.
We are committed to resolving your query. It has been referred to the relevant department to contact you as soon as possible.
Regards
Elna
Dear Mr Madiba
Reference is made to our telephonic discussion.
We will manually credit your DStv account to avoid the possible disconnection of service.
As discussed, the outstanding balance will be deducted on 25 July 2016.
Thank you for your time and patience.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Dear Mr Madiba
Reference is made to our telephonic discussion.
We will manually credit your DStv account to avoid the possible disconnection of service.
As discussed, the outstanding balance will be deducted on 25 July 2016.
Thank you for your time and patience.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Dear Madiba,
Thank you for taking your time to contact us.
We still look forward to continue serving you as our valued customer.
Kind regards
Dinah
Dear Madiba,
Thank you for taking your time to contact us.
We still look forward to continue serving you as our valued customer.
Kind regards
Dinah