KM
Khosi M
1 reviews | Active since Dec 2010
19 Feb 2016, 16:10
BILLING
I have 2 accounts with Multichoice. I had to suspend one account last year end of March because of circumstances. I had already paid in advance for the following month (April). No one advised me that if I suspend the account they will still charge me for the full month. The services were suspended and I still had credit of R370. <br> <br> When I call Multichoice now to re-connect my other account/decoder I am advised that the money that I paid on the 25th March 2015 has been used up. I am failing to understand where and how was this amount used as I have been making payments for the 2nd decoder each and every month. I AM NOT HAPPY WITH THE WAY THIS HAS BEEN HANDLED. I FEEL ******!!!<br> <br> Kind Regards
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Feb 2016, 09:42Hello Nomkhosi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our subscribers is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our subscribers is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Feb 2016, 09:42
Official
Hello Nomkhosi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our subscribers is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our subscribers is important to us
Regards
Rupert
Best regards,