Billing

Multichoice ran a competition where by you had to spin a wheel and on the 30th of March 2021 I won a package upgrade. It was loaded in May however I have noticed that my monthly payments have changed. As a Capitec client I got an offer in December 2020 and I was told I will pay R339 + R20 (insurance) for 12 months ending in November 2021. Now when I check on the app, it shows the payment of R409. On the 31st of May I called their call centre and spoke to Nokuthula who placed me on hold from 08:31 am to 09:25am. I have been sending messages via FB Messenger and had to repeat my problem over and over again and will be told that my matter has been escalated to another department they will contact me. I am still waiting and no-one is getting back to me. Winning a competition should not have disturbed my billing. Kindly assist, I need my monthly billing to be fixed and be back to R359 until Nov 2021 as per the agreement. ***