mR
molebogeng R
1 reviews | Active since May 2014
06 May 2015, 15:19
Billing
Never have I had an account with anyone and gotten the worst service. I have paid my account on the 19th of April of which when I get to Pep I asked what was the outstanding amount on my account and the system said R31R315.10 of which I paid the full amount. Then my services were connected then today on the 6th my services are disconnected upon calling the call centre I spoke to a lady called Bahle and she said I should pay R45.000 today od which I did and by the way she was very rude to me. As I asked to speak to her manager and she dropped off the phone. This is the second time that multi choice does this to me. Your service is very poor. I paid R315.10 for only 2 weeks
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 May 2015, 14:29Hello molebogeng1021,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 May 2015, 14:29
Official
Hello molebogeng1021,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,