MB
Mathapelo B
1 reviews | Active since Sept 2017
08 Dec 2017, 05:26
billing
I have a problem with how you charge me. I'm having an extra view and I always pay over R550 every month. I recently took an insurance and I believe I should pay R500 a month. Last month I got an sms to pay R637 and I sent an inbox to your FB PAGE and I was told that I was overcharged then I had to pay R567. I got an sms to pay R590 this month I sent an inbox again I was told again that the billing is wrong I'm suppose to pay R420. I can't carry on like this. I asked for a clear statement the one I received is ***** with a lot of addition and subtraction. I want my money to be reversed I believe DSTV COMPACT is R365+R85 for extra view it's R450 + R50 insurance I should pay R500 not the ridiculous money I pay. If I do contacted can it be after 2pm.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Dec 2017, 08:23Dear Mathapelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Dec 2017, 08:23
Official
Dear Mathapelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Dec 2017, 09:30Dear Mathapelo Bopape
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
We currently investigating your billing concerns with our Finance department .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Dec 2017, 09:30
Official
Dear Mathapelo Bopape
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
We currently investigating your billing concerns with our Finance department .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MB
Mathapelo B's updateReviewer Update
12 Jan 2018, 18:22Will I ever get a response?
MB
Mathapelo B's update12 Jan 2018, 18:22
Reviewer Update
Will I ever get a response?