Billing

I downgraded my subscription, them on the 7th of Nov I called in and spoke to Nokuthula as I wanted to upgrade back to my package, and to confirm the amount to be paid. She gave me an amount to pay and I repeatedly requested her to please make sure that she gives me the correct amount as I always get the wrong information and sms sent to me. She confidently confirmed the amount. I then paid the amount she told me to pay and decided to pay a R50.00 extra. Yesterday my subscription was suspended, I called in and spoke to Keevan who also gave me different information. I have been sending numerous emails to be contacted by someone who understand exactly what is going on and to give me the correct information. This is an on going situation every month with DSTV. I am really exhausted and frustrated that I always have to call in, and still I get the wrong information all the time... and it always cost me an extra R50.00 reconnection fee plus I have to use my airtime to call them, Can someone who knows what they are doing assist me with this regard.................................................