Billing

A month back a debit order didnt go through because Lewis store/company had deducted all my money from my account i then transfered the R324 to dstv but by error i had put the wrong acc no.i called the call center to explain the situation but every few days my account will be suspended.only month of august it was suspended more than 3 times.i then called the call center to say,please cancel my debit as it was showing i should pay R331 even when i had changed the package.the lady had assured me they wont deduct and i will pay over the account.this is really disturbing to see that i have not been credited.i had given them all the proof and i am tired..can my account be investigated and be sorted out.