BILLING 2 CONNECTIONS AFTER XPLORA HAS BEEN LOADED

I have this company of which who have connected my Xplora, and kept on billing my old decorder subscription now i am paying double billing for the last two months. This is tantamount to ***** and i will not rest until this ******* gets resolved. After 4 15 minute calls to PEARL, LAUREN, BUSELETSO and also MATSIEDISO no one still knows what is happening to my account. This is pathetic service and every consultant i speak to says \they did not disconnect your old subscription. Now i am paying for 2 months on my old subscription. I need this done immediately."