Billing

I had such a bad experience with billing as I was billed my Explora and PVR which I wasn't using at that time. I called to rectify the mistake but was told that they would escalate it but never was it sorted imagine from Nov up until now when I over the weekend decided to cut ties with DSTV and ended our 9yrs relationship. They didn't even bother to contact me or make an effort to resolve my problem. When contacted again the consultant was surprised as they didn't even log it in, of which it was a continuous vicious cycle evertime I call them. Im so disappointed in their service at their call Centre as we are made fools. Worse I was paying by debit so they could take whatever amount they wanted. So I would rather stream whatever I want to watch anytime without worrying about their billing. It really sucks shem!!!!