Billing

I am on premium and when I checked my account to pay for November 2015, my balance was 1300, I called the call center to ask about it and I was told I was in arrears, I disputed the amt because I skipped no payments, I was told that I reversed an amt of 599.34. I told them I never did such and I forwarded my bank statements to a Patrica and Jabulile to prove there was no reversal on my side, I was told these statements will be escalated to relevant dept. I didn't get no feedback regarding my dispute, on the 10th I made a payment of 779, which is my installment, on 17th my subscription was disconnected and I called and spoke to Princess and she brought up the 599.34 that I supposedly reversed, I told her abt my dispute and she again requested I send bank statements from June till Nov to her team leader to investigate I did that, my services were reconnected, no one got back to me on the progress of this whatsoever, today 21/11/2015, they disconnected the services. I am furious because no one from multi choice can prove that I reversed payment, I have been sending bank statements at my expense, calling these people and as far as I know I don't owe them. They must re****ec.....