JM
Jason M
1 reviews | Active since Jun 2011
06 Oct 2015, 15:16
Billing
I had it with Multichoice. They been connecting me 3 times for this month. I spoke to 4 different call centre staff and each one gave me a different story.Afterwards I was told to pay R209, then I had to pay R400 and something and the last person told me now to pay R700 and something and the voiceprompt state my account is active.What the f*ck is going on there. I need my services activated or someone needs to contact me urgently as soon as possible. Please give your people proper training..My customer number is ***..
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Oct 2015, 13:11Hello JasonM007,
It is with great concern and regret we received your feedback about our service. We would like to apologise for your inconvenience.
We are committed to providing you with excellent service and restore your service. Please refer to your personal email address for a detailed response regarding your query.
Thank you for bringing this matter to our attention.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback about our service. We would like to apologise for your inconvenience.
We are committed to providing you with excellent service and restore your service. Please refer to your personal email address for a detailed response regarding your query.
Thank you for bringing this matter to our attention.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Oct 2015, 13:11
Official
Hello JasonM007,
It is with great concern and regret we received your feedback about our service. We would like to apologise for your inconvenience.
We are committed to providing you with excellent service and restore your service. Please refer to your personal email address for a detailed response regarding your query.
Thank you for bringing this matter to our attention.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback about our service. We would like to apologise for your inconvenience.
We are committed to providing you with excellent service and restore your service. Please refer to your personal email address for a detailed response regarding your query.
Thank you for bringing this matter to our attention.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,