Billed wrong

On the 5th September 2015 I called multichoice asking them to downgrade my dstv. I was advised to pay R199 and insurance plus the recording plus other action that was calculated to R379 I paid it on the next day. To my suprize I was deactivated on the 20th and i called multichoice the next day I was activities. When i checked my dstv was boring I called in the next day I was assisted by Nkosingiphile who left me hanging until my airtime was finished I had to call back again this time I was helped by Colinsburgh who was aggressive I explained that I wanted Compact instead of Family and as i paid R350 I still had money on my account. Colin wanted to explain that I have to pay the reconnection fees plus other monies totalling R289. I told him I don't owe multichoice. Suprizinly I received a call from collection department to say I owe R280 for so many things. Saron is the one who called me. I feel i am tired of being bul**** by this consultants. I waist airtime on the machine that takes forever to transfer my call after that the rude consultants. I don't work at multichoice I did call on time if they didn't do their work I can't pay for their mistakes