Billed without getting service, call centre will not help

I reactivated my DSTV compact on 15 December 2017 and got a message to pay R379.36. Paid the amount and was looking through the website i got another message to pay R642.05.

I haven't had DSTV in a long time so i thought it must have been another additional cost on compact which was forward payment for a few months. I paid the amount.

I got a message from DSTV yesteday saying i owe them over R1000 , when i queried this they told me i had upgraded my account to premium. I looked at the linking on the portal and the premium was linked to a DSTV card (SC ********** 395) that is not even in my current decoder(SC ********** 568).

Please explain why i have been watching compact on my card (SC ********** 568). when apparently i upgraded on card (SC ********** 395)

If i had upgraded why the F@ck did i not have all the channels. If i had i would've known something was wrong. Your call centre would not help me and would not listen, telling me i cant prove that i didnt have premium channel. What arrogance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the reason i ditched DSTV years ago . I cant deal with your guys monopoly bull**** and abuse of clients.