CH
CLASSINA H
1 reviews | Active since Apr 2012
15 Feb 2016, 10:53
Billed vir Insurance after cancelled
Good day, We cancelled our insurance on our silver decoder when we purchased the black decoder due to the fact it doesn't cover us we in any case had to buy an new decoder. when we app**** for a explora all of a sudden we owe R77 for the insurance on the silver decoder that is not even in use for more than 3 months. it's broken and multichoice suggest we must buy a new decoder. We are struggling now a week to apply for a explora with every time there is something else. how can we be responsible for insurance that was cancelled and the decoder don't even work and multichoice Lynnwood were we purchased the new decoder assist us. your urgent assistance would be appreciated.
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DStv (MultiChoice)'s replyOfficial
17 Feb 2016, 12:13Hello erikahartzenberg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We are trying to respond to your matter, but we cannot get on hold of you.
Please give us alternative cellphone number to call you on.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We are trying to respond to your matter, but we cannot get on hold of you.
Please give us alternative cellphone number to call you on.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
DStv (MultiChoice)'s reply17 Feb 2016, 12:13
Official
Hello erikahartzenberg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We are trying to respond to your matter, but we cannot get on hold of you.
Please give us alternative cellphone number to call you on.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We are trying to respond to your matter, but we cannot get on hold of you.
Please give us alternative cellphone number to call you on.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani