Billed unfairly

I have been paying my dstv subscription for almost two years now since my mom passed away in the year 2017, so last year I sent an sms and app**** to be on pricelock for the Explora which they obliged. I have been on Pricelock since then. My initial problem was the fact that before the price lock was in effect I had Compact PLUS,I tried to get them to help me keep the compact plus WITH the price lock and they said they couldn’t and I understood. But lately they have been charging me inconsistently and it’s making me angry because I am using the debit order system. The price of the explora I am on is R549 that is the standard price for 24months,anyone can google that and see it. And I am in ShowMax which means that’s an added R49,but Dstv just deducted R785 and I don’t know where this amount came from as I have not upgraded to premium nor have I been disconnected so why was I charged so heavily??

The multi choice staff in Maponya Mall are far from helpful unless you’re paying,

I am incredibly upset because there have been no problems on my end,like I said it’s a debit so my payments are always on time, please reverse this payment.