Billed twice in the same month Bad service

<p>I called The multi choice call center on the ********** 6 and spoke to Angela Boyssen. I wanted to changed my bill date from the 21st of each month to the 2nd of each month. As my salary date had changed. To also get the minimum payment due for the month. I then paid my monthly subscribtion of 400 on the ********** 2 via Eft as per normal. On the ********** 6 I got a message that I had to pay 380 or they would stop my viewing. I called the call center on the ********** 6 and spoke to Tharp who told me that coz my cycle date was changed to the 1st of each month I had to pay for the viewing from the ********** 6 to the ********** 6. I advised her that I had already paid she then told me that my account had billed twice coz of the cycle date being changed. I told her that I wasn't informed of that had I known I would have left it as is or opted for a debit order instead. She put me on hold and said she would call her Team leader who didn't come to the phone but instead, told her to tell me that there was nothing they could do and I had to pay the r380 or my viewing would be closed. How was I to know that the account would bill twice if I wasn't told? I'm not employed there and not aware of what happens. The least Palesa or her colleagues could have done was properly explain to me and not assume I'd know. I'm now stuck with paying twice in the same month for something I wasn't even aware off! </p>