MB
Melosi B

1 reviews | Active since Mar 2015

29 Feb 2016, 09:24

Billed services not connected on Walker!

Multichoice have failed to connect services to my Walker - they have charged me for activating these services and I have been paying for 5 days but have no services. This is even though I have made various calls to them for over a week. The consultants (yes plural) on the phone said they have escalated the issue (3 times this has been done!) and the Walker still does not play yet!! The turn around time is 48 hours but I have been waiting for more than 5 days!<br> <br> After making the first of these calls I was billed R50 for the monthly fee. Then an amount of R14 appeared on my account and I was asked to settle it which I did and then the next day an amount of R90 appeared (I have no idea what that is for) and then again the next day this amount swelled to R137!! All this without having any services on my Walker! What's going on here?!<br> <br> SORT IT OUT NOW!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2016, 15:24
Official
Hello melosib,

We hope you will accept our apology for the delayed response.

As we're committed to resolving your query. We will forward a detailed response to your personal email address.

Thank you for bringing this matter to our attention. Your support is important to us.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
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www.dstv.com

Kind regards
Dinah





Best regards,