1 reviews | Active since Mar 2012
Billed reconnection fee despite paying on time.
I am a dstv customer. My dstv account is due on the 25th of every month and this month the 25th was on a Saturday and I was away on work duties. I normally pay my account using the dstv web platform using my credit card, but since the 24th to the 26th their platform was not working and I couldn't pay. I made arrangements and paid my subscription on the 26th around 1pm. My services were still active. when I checked a summary of my transactions on the 28th of this month I noticed that DSTV charged me a reconnection fee on the 26th at 10:23pm. My problem is that the reconnection fee was charged after the subscription has been paid and my services were never disconnected. the fact that the subscription was paid late is not my problem as dstv web system was not working. I raised this issue with dstv on facebook but they were unhelpful.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert