Billed more

I called multichoice enquiring about my account as I was billed more than what I was supposed to be billed, I got this rude consultant whom I don't remember her name and she was so rude I asked to speak to the team leader, the team leader's name was Llewellyn, he tried to explain but was not giving me valid reasons, he promised to call me back the next day after he listens to my call but he did not.<br> <br> I am very angry with the service I got from Multichoice.