1 reviews | Active since May 2009
Billed Incorrectly!!!!!! And services being disconnected every 3 days!
<p>I am tired of the DSTV!</p> <p>My services have been disconnecterd for the 4th time in 2 weeks due to an error on your side. I have contacted the call centre 4 times and it is a team of useless people as they cannot help. i was helped on sunday by a person named Felicia who explained the issue at hand regarding an audit finding whereby the payment was succesful from my side but unsuccesful on your side. I sent all the required documents on the 30/03/2017 and the feedback received was that the payment in question is dated March 2016. On the 02/04/2017 i then sent bank statements to prove that i have not reversed any transactions as the statement was dated from the 22nd of March 2016 to 22 April 2016. You debit my account around the 22nd monthly. I then escalated to jacques Herbst with all the details as i was not getting any joy on the 03/04/2017 and to date i have not received any feedback and my services have been cut off again! And i am tired of ****tacting your useless contact centre and this is inclusive of the DSTVCare on Twitter. I tagged them this morning to notify them and they have ignored my tweets. Can someone please fic this billing error? I am livid as i have given you proof and yet you still maintain that my account is in arrera. Please fix your stuff! Why debit order when you cant even track transactions properly?</p>
Dear Thapelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Thapelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Again, my service will be switched off in the next two days and it will be a call to your Contact Centre that will take 30 minutes as I have to explain myself over and over. How long does it take for your finance team to investigate? I escalated on the 4th already, for the second time.
To make matters worse, I got billed again on the 7th of April 2017. I get billed every week! Please fix your systems! As this does not make sense! I am tired of dealing with your Contact Centre team as other tend to be dumb and won't even check what I am telling them!!!!!!!!! I am an exhausted customer who is appauled by all of this! Why debit order? If such happens? Fix this. I am not gonna call again should my service be disconnected, I expect someone to reconnect me immediately as I have been spending airtime every 3rd day since the 28th of March 2017!
Again, my service will be switched off in the next two days and it will be a call to your Contact Centre that will take 30 minutes as I have to explain myself over and over. How long does it take for your finance team to investigate? I escalated on the 4th already, for the second time.
To make matters worse, I got billed again on the 7th of April 2017. I get billed every week! Please fix your systems! As this does not make sense! I am tired of dealing with your Contact Centre team as other tend to be dumb and won't even check what I am telling them!!!!!!!!! I am an exhausted customer who is appauled by all of this! Why debit order? If such happens? Fix this. I am not gonna call again should my service be disconnected, I expect someone to reconnect me immediately as I have been spending airtime every 3rd day since the 28th of March 2017!