HB
Hemlata B
1 reviews | Active since Mar 2009
23 May 2017, 08:47
Billed incorrectly again
<p>Changed my option to the Annual option from March 2017, last month finally got my account corrected with all the incorrect billing (after struggling for 3 months).</p> <p>Last month I was credited with the R233.90 that was incorrectly billed after several emails to correct.</p> <p>My account was supposed to be sorted out for the year. </p> <p>Received an sms that an amount of R253.90 will be deducted from my account. I sent an email to ********** to have my account corrected, Scott Khumalo Ref # ********** said my account is in a credit of R387.10 so no money will be deducted.</p> <p>Lo and behold, this morning, the 23 May 2017, R253.90 was deducted.</p> <p><br />On my knees begging, please sort out my account and for future billing. This is really becoming a miserable experience and impression of DSTV (Multichoice)</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
23 May 2017, 09:29Dear Hemlata
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply23 May 2017, 09:29
Official
Dear Hemlata
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 May 2017, 14:39Dear Hemlata
Apologies for the inconvenience caused.
Thank you for taking my call. We confirm the amount debited as well as the credit of R387.10 you had, will be refunded back to your account.
Total refund will be R 621.00 kindly expect it tomorrow.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 14:39
Official
Dear Hemlata
Apologies for the inconvenience caused.
Thank you for taking my call. We confirm the amount debited as well as the credit of R387.10 you had, will be refunded back to your account.
Total refund will be R 621.00 kindly expect it tomorrow.
Regards
Elna
Best regards,
HB
Hemlata B's updateReviewer Update
25 May 2017, 10:29Customer #: ********** 1
The R253.90 has been refunded to my account, logged into my profile on DSTV.com and on my statement, the balance of R253.90 will be deducted again on the 21 June 2017 and then i will have to go through this entire process to have it refunded.
Can you please correct my account for future billing.
HB
Hemlata B's update25 May 2017, 10:29
Reviewer Update
Customer #: ********** 1
The R253.90 has been refunded to my account, logged into my profile on DSTV.com and on my statement, the balance of R253.90 will be deducted again on the 21 June 2017 and then i will have to go through this entire process to have it refunded.
Can you please correct my account for future billing.
DStv (MultiChoice)'s replyOfficial
25 May 2017, 16:46Dear Hemlata
We have referred the matter to our finance team for further investigation.
As soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 May 2017, 16:46
Official
Dear Hemlata
We have referred the matter to our finance team for further investigation.
As soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
25 May 2017, 16:46Dear Hemlata
We have referred the matter to our finance team for further investigation.
As soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 May 2017, 16:46
Official
Dear Hemlata
We have referred the matter to our finance team for further investigation.
As soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
HB
Hemlata B's updateReviewer Update
26 May 2017, 15:24Hi Elna,
Please note that a call centre agent stuffed up my account once again and now a R2 140 will be debited on the 21 June 2017 and a further R5 012 in August 2017. She changed my Annual payment to start from June 2017 when my annual option started in April already and FULL PAYMENT has been taken already.
I have called my Bank and placed a STOP ORDER on my account, as I am up-to-date with my accounts and no further billing need come off my account.
Can you please correct your system and my account so that my services are not discontinued when I have already paid in FULL.
HB
Hemlata B's update26 May 2017, 15:24
Reviewer Update
Hi Elna,
Please note that a call centre agent stuffed up my account once again and now a R2 140 will be debited on the 21 June 2017 and a further R5 012 in August 2017. She changed my Annual payment to start from June 2017 when my annual option started in April already and FULL PAYMENT has been taken already.
I have called my Bank and placed a STOP ORDER on my account, as I am up-to-date with my accounts and no further billing need come off my account.
Can you please correct your system and my account so that my services are not discontinued when I have already paid in FULL.