Billed incorrectly

I am disappointed with multichoice (dstv)I last made a payment on the 28th of Jan 2024 and end of February 2024 I didn't make the payment so now I was chatting with someone from multichoice on messenger asking them on how much I should pay to have my services reconnected.i was on compact plus and asked for a breakdown of the amount as it's a lot, only to find out that I'm being billed for the month of February whiles my channels or services were disconnected. So my question is hoe can I be billed when my services are being disconnected I don't understand. Cause I know that when your services are disconnected you must pay an extra R50 to reactive them. I need someone to call me urgently to explain this on ***.