Billed incorrectly

So I did read this article [URL Removed] and go to double check my account to find that after I took the R850/month 2 year special that I got billed over 2k for 1 month. So I query this as I have been paying via debit order for the last 11 years and thier response... I was behind on payments.... it is impossible to be behind as I have been paying via debit order and each month my debit order did go off. So after multiple emails and escalations and even having a Mutlichoice agent calling me and confirming that she will look into this matter and escalate it again I have just been ignored by Multichoice. They have ****** my money and just refuse to rectify their problem they actually admitted, but hey if out of 500k people who got *****ed with this billing half just let it go due to pathetic customer support they make millions in ******* billing errors. So why would they actually try and assist and sort out the mess they made? <br> I want my billing to be sorted out asap, stop *****ing more money you are already with this monopoly you have.