SN
Salani N
1 reviews | Active since May 2013
16 May 2017, 12:55
Billed incorrectly
<p>I am tired of constantly being on the telephone querying with DStv Multichoice as suddenly this month of May 2017 they billing me for decorders which were damaged and haven't been inuse in years now. Those decorders were replaced as they were damaged and all of sudden they billing them. I have been querying since the 5th of May constantly on the phone every week, querying about the same issue which I'm being told that the amounts will be reversed. My DStv account number is ********** 5. Service is so pathetic.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 May 2017, 13:12Dear Eric
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply16 May 2017, 13:12
Official
Dear Eric
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 May 2017, 10:48Dear Eric
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, we have cancelled the services on the decoder's that were mistakenly reconnected.
Furthermore, we have manually adjusted your account to reverse the incorrect billing, your DStv account is currently paid until the 30th May 2017.
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply17 May 2017, 10:48
Official
Dear Eric
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As discussed, we have cancelled the services on the decoder's that were mistakenly reconnected.
Furthermore, we have manually adjusted your account to reverse the incorrect billing, your DStv account is currently paid until the 30th May 2017.
Please feel free to contact us should you require further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
17 May 2017, 10:52Dear Eric,
To be able to remove the decoder's from your DStv account, you will need to complete the change of ownership form.
Kindly click on the attached link for the change of ownership form: https://www.dstv.com/topic/change-of-ownership-***1.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply17 May 2017, 10:52
Official
Dear Eric,
To be able to remove the decoder's from your DStv account, you will need to complete the change of ownership form.
Kindly click on the attached link for the change of ownership form: https://www.dstv.com/topic/change-of-ownership-***1.
Kind regards
Lebogang
Best regards,