Billed incorrectly

I have a holiday home in Durban in December we went to the Branch in Durban town and activated the account from the 14 December to 04 January. Lo and behold because previously it was not done I checked on the 03 February and the account was activated. so whatever credit I had was depleted cause it was not cut off. from then till now I am trying to sort out this matter. because of *********** people I am being penalized. the excuse that nothing cannot be done is that because we went into the branch and we didn't call there is no recording which is a load of BS. I was then told that I need to go to the Durban branch. I reside in Johannesburg is Multichoice going to pay for my ticket to go to Durban. silliness on their part. I love when they discard a customer to someone else. I am really irate and frustrated to a point that I am considering cancelling my contract. you leave messages for the supervisors and no-one calls back. that is very professional isn't it. it is quite unfortunate that DSTV has gotten us so used to the programs that are on they have an upper hand cause they know we wont just cancel cause they are they only channel showing the ****** programs. ****** annoying.