Billed for unavailable Netflix service you cannot cancel

I have been billed for a Netflix account twice, made numerous calls to try sort this out with DSTV and was told to contact Netflix directly. Netflix has no records of funds from Multichoice -DSTV for my service. Netflix sent me a email stating same and I forwarded it to DSTV but nothing changed. Instead was advised to cancel the Netflix account with DSTV dispite that it is still appearing in my account and am paying for services I do not receive. This has been goin on for a year now. Multichoice who bills me claims they cannot do anything about it I contact Netflix. Netflix vlaims they never received any funds from Multichoice. I demand a reimbursment of all the missing funds they have been billing me for. Sometkmes they will keep me on hold for hours on end. Been advise to go directly at Netflix if I need that service as the Multichoice billing /accounts departement has no clue what they are doing. They are billing me for unavailable Namola when you cancel they refer you to the company that has no working phone or email.