wP
williem P
1 reviews | Active since Aug 2014
19 Oct 2017, 18:11
Billed for showmax
Dstv did have a promotion that premium customers will receive showmax for free.On receiving my bill I saw that They billed me for showmax. Wonder how many people were also billrd
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 08:01Dear Williem
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 08:01
Official
Dear Williem
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 09:33Good day Williem
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated you billing concerns to our Finance department to reverse the Show Max billing and correct the billing as you not to be charged the Show max fee.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 09:33
Official
Good day Williem
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated you billing concerns to our Finance department to reverse the Show Max billing and correct the billing as you not to be charged the Show max fee.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,