1 reviews | Active since Jun 2010
billed for service not in use
<p>in December 2015, i went to DSTV in umhlanga, Durban to request that 1 of my accounts be activated so thta my kids can watch TV during holidays. I instructed the consultant to ensure that the connection is terminated month end because it was only meant for holidays in December. I have been debited for the whole of 2016 up until now and the amount totals R5800 that was debited because the consultant did not do as requested. I am not 1 to scrutinise my bank statement monthly and i trusted that i made myelf clear tothe consultant. i have many contracts with DSTV so its not easy to segregate the payments. i needthis resolved as i have been unfairly debited for a servvice that was last used overa year ago. my client number is ********** 3</p>
Dear Juliana
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Juliana
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good day Juliana
Please accept our sincerest apology for the below adequate service you had previously received.
Our key objective is to resolve queries the first time around and we should thus there shouldn't have been a need to request a senior manager; for that we're sincerely sorry once again Juliana.
We'll look into the issue and take remedial steps on the individuals involved to prevent further dissatisfaction going forth.
We have processed a refund , payment should reflect on your account within 48 hours.
Warm regards
Girly
Good day Juliana
Please accept our sincerest apology for the below adequate service you had previously received.
Our key objective is to resolve queries the first time around and we should thus there shouldn't have been a need to request a senior manager; for that we're sincerely sorry once again Juliana.
We'll look into the issue and take remedial steps on the individuals involved to prevent further dissatisfaction going forth.
We have processed a refund , payment should reflect on your account within 48 hours.
Warm regards
Girly