1 reviews | Active since Mar 2011
Billed for not using the service
Last year I moved off of your debit order as I wished to use the service when I wanted to and be able to get disconnected if there was a month I didn't want to pay. In November I was moving down to Cape Town and hence decided not to make a payment in order to get disconnected, until we were settled in, I was to resume making a payment in December and get connected again (hence the R50 reconnection fee you charge!!!!). However now an amount of R389.50 gets added to my bill this month because you gave me a \grace\" period in November and only disconnected me half way through the month. I did not want DSTV in November (that's why I didn't make a payment). And I am most certainly not going to pay over R1100 to get DSTV this month. So either you rectify my account or you will lose me as a customer going forward. I don't care if its in your terms and conditions, show me where I signed this by the way, its simple if I want DSTV I pay for it, if I don't disconnect me. You're emails even state make payment by 1st or get disconnect, its your problem if you only realise 2 weeks later that I didn't make a payment. You can't bill me for the 2 weeks I didn't want your service!!!"
We apologise for the delayed response.
The outstanding balance (R389.50) reflecting in your DStv account is the payment reversed dated 04 December 2015. This payment was paid via PayU and it was not successful.
We have sent out SMS and email notifications to customers to ask them to pay their accounts. There was an error on PayU side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and customers should be able to make successful PayU payments going forward. This does mean that their DStv account has not been paid.
Regarding the disconnection of service, if we don't receive any form of communication to disconnect your DStv service. The account holder will be liable for the pro rata balance charged when the service is suspended. It is important that you notify us to schedule for the disconnection of the service. This way your account will not incur the pro rata balance and the reconnection fee.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
Best regards,
We apologise for the delayed response.
The outstanding balance (R389.50) reflecting in your DStv account is the payment reversed dated 04 December 2015. This payment was paid via PayU and it was not successful.
We have sent out SMS and email notifications to customers to ask them to pay their accounts. There was an error on PayU side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and customers should be able to make successful PayU payments going forward. This does mean that their DStv account has not been paid.
Regarding the disconnection of service, if we don't receive any form of communication to disconnect your DStv service. The account holder will be liable for the pro rata balance charged when the service is suspended. It is important that you notify us to schedule for the disconnection of the service. This way your account will not incur the pro rata balance and the reconnection fee.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
Best regards,