billed for non working decorder

Good Day<br> <br> Received a call from one of your consultants selling insurance to me. She informed me that I have 3 decoders and a walker of which one of my decoders is not insured.<br> <br> Got confused because I only have two decoders. She further explained that I am paying for 1 decoder that is working and the other one is not working.<br> <br> I am surprised because the one she claims is not working it is three years now that it is not working. When your technician came here to replace that decoder on advice by your consultants after finishing the call centre was called to link the new decoder and I ask for insurence.<br> <br> It is clear that your system does show what decoder is working and not but you still continued to take my insurance money.<br> <br> I need a refund I cannot pay for something that is not working.<br> <br> Refund!<br> <br> Please attend to this matter as soon as possible<br> <br> ***