WM
Winnifred M
1 reviews | Active since Jun 2015
23 Jun 2015, 15:59
Billed for Insurance not agreed for
I only realised end of April 2015 that I was billed for Insurance since 07/03/2012 and I was told by numerous consultants that I have accepted to pay for the insurance which I remember clearly I never agreed for. I have requested proof (voice call, email) were it states that I did agree to the terms but no one have ever come back or updated on this issue. I want all the money that was deducted on my account since March 2012 to date paid back into my account....?
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DStv (MultiChoice)'s replyOfficial
24 Jun 2015, 13:57Hello nthabzola,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that you only have one decoder serial number U*** with smart card *** on your account. We went as far as 2 nd July 2013 and noticed that your insurance was already active on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that you only have one decoder serial number U*** with smart card *** on your account. We went as far as 2 nd July 2013 and noticed that your insurance was already active on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
DStv (MultiChoice)'s reply24 Jun 2015, 13:57
Official
Hello nthabzola,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that you only have one decoder serial number U*** with smart card *** on your account. We went as far as 2 nd July 2013 and noticed that your insurance was already active on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that you only have one decoder serial number U*** with smart card *** on your account. We went as far as 2 nd July 2013 and noticed that your insurance was already active on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta