billed for incorredt package

<p>my smart card number is ********** 6295 i have contacted DSTV in June 2016 to have my contact cancelled. On the 12 July 2016 I contacted them again as I found out that in order to access SABC I need to have single view which was the R29 package. I have requested that the agent must actviate the R29 package as I Still want to watch SABC. The agent advised me that the change will be made on the 15th July and the R29 will be debeted as normal on the 15th. Only found out today when I swiched my TV on as I was away that<em> dont have access. I contacted them and Thobile told me no seeing that the green light is on , on the decoder I must chance my HDMI - then she told me no wait your account has been suspended!!!!!! I then received and SMS to say that my account has been suspended and that I am in arrears with R395.00 !!!!!! I have NEVER been in arrears with my account as the debit order goes of on the 15th. After receiving the sms i contacted the call centre again. Was told that when i phoned on the 12July the agent activated the compact package which was not my request!!! I requested to have the R29 package activated !!! I feel that this is wrong and unfair. Why do I have be repsonsible for a mistake on their side. Now I look like the bad person and my record is not good because of their mistake. NEVER in the past year have I ever been in arrears. I will not be responsible for paying the R395.00 due to their mistake and incompentent staff. They must correct my account and activate the R29 package as i have requested and must still be debeted on the 5th of each month. The is really unfair and I would like feedback as soon as possible- no wonder people are cancelling their DSTV - repeating movies over and over and now mess up the accounts. UNACCEPTABLE </em></p>