BILLED FOR DISCONNECTED SERVICES

I have requested a disconnection on the 22nd of January 2016.<br> <br> The DSTV representative advised the disconnection could only be scheduled for the next invoice date(2 Feb 2016), therefore I was refused an immediate disconnection which would enable me to confirm myself the disconnection was a success before I could pull the plug on my explora decoder. <br> <br> I did not receive a reason as to why I could not disconnect immediately, out of frustration I agreed to schedule a disconnection on the 2 Feb, for which I received a confirmation.<br> <br> My banking statement reveals that on 2 March a multichoice debit order from went against my account. I then logged in my [URL Removed] account to investigate I could not believe that Multichoice failed to honour my request to disconnect and I was billed for the month of February and now March for services I unsubscribed to.<br> <br> My decoder has been switched off since receiving confirmation for my request, if I didn't scrutinize my bank statement I would have not known of this billing.<br> <br> I firstly wish to have my request which you confirmed, to be honored. <br> <br> Second I wish to be refunded my hard earned money for February and now March.