1 reviews | Active since Mar 2015
BILLED FOR AN EXPLORER I NEVER RECEIVED
My account was debited on 16/03/15 for R1898. I called DSTV and was informed that it is for explorer. I explained that I did not receive the explorer when i app**** for it. The team leader assisted me and said that i should do a debit order reversal which i said no to because it may affect my credit score. She said i must wait for 5 working days to process the refund. On 19/03, this is the first time I received a message on my decoder saying I have added services. I called the contact centre again on 21/03. Firstly they keep saying hold on as if they have no idea what they are doing and I eventually spoke to a team leader named Oliver who was extremely rude and incapable of helping me. Instead of helping he turned the blame on me and said that i did not understand the T&C etc. The case was escalated and a pleasant lady called noku called me and finally understood my issue. she called the courier co. and they had delivered my decoder to someone else without even showing a copy of ID to an incorrect address and a day later called me to come fetch the explorer which I never got in the first place. All i want is my refund of R1250 but I am not being helped. Ref no ***,192448.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert