Billed double 3rd month in row

ENQUIRY REFERENCE NUMBER :*** ( *** ) After Multichoice promised me the below, after they have been ignoring me for 3 months and debiting my account R988 as opposed to R415 (price lock), they have gone and charged me the same R988 that was apparently resolved as per the mail below. I'm ready to cancel my account and server my relationship with Multichoice.

Outboundcrmemails | Oct 31, 2019, 9:30 PM (3 days ago) ENQUIRY REFERENCE NUMBER :*** ( ***) Good day, Please be advised that it has been resolved, the next payment is R 462.13 on the 02.11.2019. Regards Cynthia Chauke Pricelock Escalations

On Thu, 31 Oct at 9:10 PM , Outboundcrmemails <***********> wrote:ENQUIRY REFERENCE NUMBER : *** Good day, Thank you for contacting us. Kindly be advised that the account has been escalated for the billing to be corrected. We will advise as soon as it has been corrected. Regards Cynthia Chauke Pricelock Escalations

What must happen now? I've heard all their sorry stories and excuses but my budget stays affected each month. I'm honestly tired of dealing with Multichoice, tired tired. The amount of money I wasted holding on for assistance which till today has not been fruitful. I need an