Billed but no service

I am requesting this billing information from DSTV in order to get clarity on amount of credit. I would like a full statement for the past 12 Months.<br> <br> In past calls to DSTV, the last operator, Ayanda had said that they have no access to account records for any DSTV subscribers pre their new system installation. <br> <br> On my HelloPeter request , a Rupert Paulsen claimed dstv to have credited my account with R311 via an email. He has not provided any proof or billing. There is still no billing details attached.<br> <br> When I rep**** to his email, a new request was created on the DSTV automated inquiries email system.<br> Still no response from them there for over a week.<br> <br> No response from MultiChoice.<br> <br> I created a Second Hello Peter Report. 2 weeks later they sent the latest account. still no billing for the first part of this year.<br> <br> Has DSTV got something to hide regarding their billing and their new billing system implementation?<br> <br> I am expecting a credit of around R780.<br> <br> I want the billing for the past 12 months ie all charges from 1st Jan 2015 to November 2015